Terms of service

Syllevo is operated by Businice S.R.L., a Romanian limited liability company with tax identification number (CUI) 47561697, registered with the Trade Registry under number J40/1905/2023, VAT number RO47561697, with its registered office at Str. Fetești nr. 52, tronson 3, parter, camera 2, ap. 3, sector 3, București, România. You can reach us at legal@syllevo.com or by phone at +40 728 608 910. In these terms, "we", "us", and "Syllevo" mean Businice S.R.L., and "the service" means the Syllevo website, the app at app.syllevo.com, the ingestion email addresses, the e-Factura and supplier connections, the API, and everything else we operate under the Syllevo name.

"You" means the organization that opens an account: an accounting firm, a company that outsources its accounting, or a sole practitioner acting in a professional capacity. The person who creates the account confirms they are entitled to bind that organization. If you are using Syllevo for purposes outside your trade, business, craft, or profession, you are a consumer under Romanian law, some clauses below apply to you differently, and we say so where it matters. If you join only the referral program, without an organization, "you" means you as a person, and only the parts of these terms that can apply to a referrer bind you: the referral program, acceptable use, the limits on our liability, governing law, changes to these terms, and the small print. If you join the referral program as a private person, outside any trade or profession, you are a consumer under Romanian law, and the consumer protections in these terms apply to you too.

By creating an account, clicking to accept, or using the service, you agree to these terms, including the data processing section if you put other people's personal data into Syllevo, and to our privacy policy. Together they are the whole contract between us. If you do not agree, do not use the service.

Syllevo collects incoming invoices and similar accounting documents from the sources you connect: forwarded or routed email, the Romanian e-Factura system (SPV) operated by ANAF, supported supplier portals, and files you upload yourself. It stores the original file, reads the fields it can read, shows you what is missing for a period, and, when you turn reminders on, asks your clients for the missing documents in your name. It also exports what it collected in formats your accounting software can import, and prepares handover packs for a period.

Syllevo does not issue invoices, does not keep your books, does not file returns, and does not replace your accounting software or your accountant. It sits before those tools. It does not check whether an invoice is correct, deductible, or lawful; it collects what arrives and reads what is printed on it. Where a source is not supported yet, we say so on the sources page rather than pretending.

Syllevo also keeps the invoices a business issued: the ones it imports through the app or the API, and the ones it already sent through SPV, which Syllevo reads from the business's list of sent invoices. When you ask, Syllevo sends an issued invoice's e-Factura XML to SPV for the business, or emails its PDF to the buyer. Syllevo never creates, numbers, edits, or corrects an invoice. What you import is what we keep, and what we keep is what we send. The details are under "Invoices a business issued" below.

You sign in with an email address, a password, or an identity provider you already use, through our authentication provider, WorkOS. If you sign in through a third-party identity provider, that provider's terms govern that login, and we receive only the identity details needed to sign you in. You are responsible for keeping your credentials private, for turning on multi-factor authentication where your provider offers it, and for what happens under your login until you tell us it was compromised. Write to legal@syllevo.com the moment you suspect that.

The person who creates the organization is its Owner. The Owner can invite other people as Admins or Members, assign which client profiles each person can see, hand the Owner role to someone else, manage billing, request refunds, turn on sending to SPV for the businesses whose e-Factura connection they made, and close the account by writing to legal@syllevo.com. Admins manage people and settings; Members work inside the profiles they were given. Every person needs their own login. Sharing one login between several people breaks the audit trail, which is the thing you will want intact when a document is questioned.

You must give us accurate information about your organization, including its legal name and tax identification number, because we use them on your invoices and, for e-Factura, to match documents to the right company. Keep them current. We may ask you to confirm them.

Packages that include the public API or the MCP connection let you create keys that act with the permissions of the person who created them. Treat a key like a password. We store only a hash of it, so a lost key is replaced, never recovered.

You pay per profile. A profile is one company whose documents Syllevo collects: a client of your firm, or your own company. Each package includes a number of profiles, and every active profile beyond that number costs the same per-profile rate as the ones inside the package. Prices are in euro and listed on the pricing page. Paying annually costs ten times the monthly price, so two months of every year are free.

Payment runs through Stripe, our payment processor. Stripe collects your card or bank details on its own pages; we never see the full card number. Stripe calculates VAT based on the billing address and VAT number you give it, so give it the right ones. You receive an invoice for every charge. You can change packages, update payment details, or cancel at any time from the billing page, which opens Stripe's customer portal.

Extras beyond your package are billed at the package rate for the period in which the profile was active, on a separate invoice, and charged to the same payment method. When the extras you are paying for reach the price of the next package up, we tell you by email so you can move up and pay less per profile. We never move you up or down without your say.

There is no free trial. Instead, your first day is free and the first forty days are refundable, as described below.

A new organization has full access to the service for twenty-four hours from the moment it is created, before any payment is made. That is time to connect a source, see documents arrive, and decide. When the twenty-four hours pass without a subscription, the service stops collecting and stops most screens from working, but nothing is deleted: you can still pay, and you can still export everything the account holds. If the organization still has not subscribed twelve months after it was created, we email the Owner and delete it on the schedule described under "When you leave".

The first day is meant for one organization to look at the service once. Creating several organizations to string first days together is a breach of these terms and we may close those accounts.

If Syllevo is not for you, ask for a refund within forty days of your first payment and we will refund that payment in full. There is no form to justify and nobody will try to talk you out of it. The Owner presses the refund button on the billing page, optionally leaves a note, and a person on our side issues the refund in Stripe within five business days. The money returns to the payment method you used.

The guarantee covers the first payment of your first subscription. It does not cover renewals, later subscriptions by the same organization, or extras invoiced for profiles you used. One guarantee per organization and per legal entity behind it.

A refunded organization keeps the right to export everything it collected, for the period described under "When you leave" below. Collection stops when the refund is issued.

If you are a consumer, nothing in this section reduces your statutory rights. Under Romanian law (OUG 34/2014) a consumer normally has fourteen days to withdraw from a distance contract; because the service starts immediately at your request, you agree that your right of withdrawal ends once the service has been fully performed for the paid period, and the forty-day guarantee applies instead, which is longer and does not require a reason. Business customers have no statutory right of withdrawal, and the guarantee is the only refund right they have beyond what the law imposes.

If a renewal charge fails, Stripe retries it and emails you about it. For fourteen days after the failure your account works normally so you can fix the payment method. If the payment still has not gone through after fourteen days, the service stops collecting and stops most screens, exactly as at the end of the first day, until a payment succeeds.

A failed payment deletes nothing by itself. You can export everything while the payment is being retried, and the moment a payment succeeds, collection resumes where it left off. If the subscription ends because the payment never goes through, the export period described under "When you leave" applies, and we email the Owner before anything is deleted.

We may change our prices. If we do, we tell every affected customer by email at least ninety days before the new price applies to them, and an existing subscription keeps its current price until the end of the term already paid for. A price change is never applied to a running annual term.

We add, change, and occasionally remove features. When we remove something you rely on, or change how a source is connected in a way that requires action from you, we tell you in advance by email and in the app, and we explain what to do instead. We will not remove your ability to export your documents and data, in any package, ever. We may discontinue the service as a whole with at least ninety days' notice, during which export stays available.

Per-profile pricing has no hard limits on documents, users, or connected sources, but it assumes normal use by the kind of organization the package is for. Each included profile carries an allowance of one thousand e-Factura submissions and three hundred extractions of foreign-language or non-standard documents per month, pooled across the organization. Today we only observe these numbers; nobody is blocked or charged for exceeding them.

If an organization stays far above the allowances month after month, we will contact you first, understand the use, and agree on a package that fits it. Deliberate abuse, such as routing documents for organizations that are not profiles in your account, using the service as general file storage, or scripting the API to hammer a source, is a breach of these terms and we may suspend the account after warning you.

You connect sources yourself: you forward or route email to an ingestion address we give you, you authorize Syllevo in ANAF's SPV for each company you have rights to, you save the access keys a supplier portal issued you, or you upload files. In each case you confirm that you have the right to give Syllevo that access, that the company is your client or your own, and that the people whose documents will flow through it have been told, where the law requires it. For a firm, that normally means your engagement letter or a note to your clients.

Access keys and tokens you give us are encrypted at rest and used only to fetch documents for the profile they belong to. You can revoke them at any time from the sources page, and revoking them in the source itself (in SPV, in the portal, or by stopping the email forward) has the same effect. Keep the account behind the source in good standing: an expired ANAF authorization or a suspended portal account stops the flow, and the sources page shows you when that happens.

Sources belong to third parties. ANAF, email providers, and supplier portals change without asking us, have outages, and rate-limit access. We retry, we tell you when a source has been failing for a while, and we keep an audit trail of every attempt. We do not control their availability and do not promise it. Only the documents that a source actually delivers to us are in Syllevo; check the sources page and the missing list rather than assuming that connected means complete.

When you turn reminders on for a profile, Syllevo emails the contacts you listed for that client, from an address on our sending domain with your name and reply address, on the schedule you configured, asking for the documents that are still missing. Replies go to you, and attachments in replies are captured into the right profile. You configure the schedule, the tone, and the stop conditions once; we keep sending until the documents arrive, the period closes, or you pause it.

Reminders exist for one purpose: asking your own clients for the accounting documents you are missing. You may not use them for marketing, debt collection, notices unrelated to documents, or messages to anyone who is not a contact of a profile in your account. You are responsible for the contacts you enter, for keeping them current, and for having a lawful basis to email them; under Romanian law, a message to a business contact about the documents you already have a mandate to process is not commercial communication, and we rely on that when we send in your name.

Email delivery depends on the recipient's mail server. Messages can be filtered, delayed, or rejected for reasons on their side. Syllevo records every send and shows delivery problems it can see, but it cannot guarantee that a reminder is read, and a sent reminder is not proof of notice for any legal purpose. If a recipient asks not to be contacted, you must remove or pause that contact; if they tell us directly, we will stop sending to them and tell you.

You can import the invoices a business issued, as the e-Factura XML, the PDF, or both, from the app or through the API. If the business is connected to e-Factura, Syllevo also collects the invoices it already sent through SPV, from its list of sent invoices. We store them unchanged, separately from its purchases, and include them in every export. Syllevo doesn't check whether an issued invoice is correct, complete, or lawful, and nothing we show about one is tax advice. If an imported invoice and the copy in SPV under the same number differ, we flag it and treat the SPV copy as the main one, because that is the copy ANAF holds.

Syllevo can send a business's issued invoices to SPV for it. Sending stays off until two things are true: we have turned it on for your organization, and the Owner who connected e-Factura for that business has turned it on in the business's settings. Anyone allowed to change the business's settings can turn it off again. An invoice goes to SPV only when a person, or an API key you created, asks for it; nothing is sent on its own. We send the XML exactly as you gave it to us, under the ANAF authorization you granted, and we keep ANAF's answer. The invoice's content, the business's right to issue it, and the legal deadline for reporting it stay with you. If ANAF hasn't accepted an invoice we were asked to send three working days after its issue date, we email the Owners once. If we can't tell whether ANAF received an upload, we don't send it again; we tell you, and you check SPV. If you are a firm, turning sending on for a client confirms that the client has authorized you to report its invoices to ANAF.

When you ask, Syllevo emails an issued invoice's PDF to the addresses you type, up to ten at a time. The email comes from an address on our sending domain, carries the business's name, and sends replies to the business's main contact. It is short and carries the invoice and nothing else. We never email a buyer on our own, and we never keep an address book of buyers. You are responsible for sending an invoice only to people entitled to receive it. A sent email isn't proof that the buyer received it, and it doesn't replace any e-Factura reporting the law requires.

Syllevo reads the fields on each document automatically: supplier, invoice number, dates, amounts, VAT, and currency. The reading combines structured data where a source provides it (e-Factura XML, supplier APIs), the text layer of PDFs, and, for documents that resist those, machine-learning models run by our extraction sub-processors in the EU. Each field carries a confidence score. Documents that fall below the threshold you or we set go to a review queue where a person on your side confirms or corrects the values before they are filed.

Automatic reading makes mistakes. A digit can be misread, a due date confused with an issue date, a supplier matched to the wrong entry. The original file is always kept unchanged and always one click away, and every value shows where it came from. You are responsible for reviewing what matters before you rely on it, and for the figures you post in your books. Syllevo makes no decision with legal effect about anybody; it sorts documents and proposes values.

Nothing the service shows is accounting, tax, or legal advice. A document marked "complete" means Syllevo holds a file for every supplier it expected for the period, not that the file is valid, deductible, or booked correctly. Deadlines in the app are reminders you set, not our knowledge of your obligations.

Everything you and your sources put into Syllevo stays yours: the original files, the values read from them, the contacts, the settings, the records of what we sent for you, and the audit trail. We claim no rights to it beyond what we need to run the service for you and to comply with the law. We do not sell it, do not use it to advertise to anyone, and do not use your documents to train models. Our extraction sub-processors are contractually bound not to retain your documents or train on them.

You can export everything at any time, in every package, in open formats: the original files as they arrived, structured data as CSV or JSON, and the accounting exports your package includes. There is no export limit, no export fee, and no package where export is turned off. The audit trail and the records of what we sent to SPV or emailed to buyers aren't in the export yet; write to legal@syllevo.com and we'll send them to you. If you leave, the handover pack for any period is still yours.

For the personal data inside your documents and contacts, you (or your client) decide why and how it is processed; Syllevo processes it only on your instructions, as a processor. That includes the buyers named on the invoices a business issued, what we send to SPV for it, and the addresses you ask us to email invoices to. The details are in the privacy policy and in "Processing personal data for you" below. When a firm connects its clients, the firm is itself a processor for those clients, and Syllevo acts as the firm's sub-processor; the firm confirms it holds the mandate to do so, including for sending a client's invoices to SPV or to its buyers.

Keeping accounting records for the periods the law requires is your obligation, not ours. In Romania, Law 82/1991 requires accounting registers and supporting documents from 2023 on to be kept for five years from July 1 of the year after the financial year ends, documents from before 2023 for ten years, and some, such as records of long-lived assets, for longer. Syllevo keeps your documents while you are a customer and for the period described under "When you leave", which is shorter. Export what you need, and treat Syllevo as the place documents arrive, not as your legal archive.

This section is our data processing agreement under Article 28 GDPR. It applies whenever you, or a person you invited, put other people's personal data into Syllevo, and you accept it together with these terms; there is nothing separate to sign. It covers the personal data inside your profiles that the privacy policy lists, about the people it names there: suppliers, buyers, your clients' staff, and anyone else who appears in a document or an email. We process it to run the service for you, by collecting, reading, storing, filing, showing, sending, and exporting it, for as long as your account exists and until it is deleted as described under "When you leave".

We process that data only on your documented instructions: these terms, your settings, and what your users do in the app. If EU or Romanian law requires us to process it in another way, we tell you before we do, unless that law forbids telling you. Everyone at Syllevo who can reach it is bound to confidentiality. We protect it with the measures described on the security page, and we tell you about a personal data breach that affects it within 72 hours of becoming aware of it.

We help you answer requests from the people the data is about, and we help with your duties on security, breach notification, and impact assessments, as far as the service and the information we hold allow.

You authorize the sub-processors listed in the privacy policy. We email the Owner at least thirty days before adding or replacing one that will process data from your profiles. You can object in that time, and if we cannot resolve the objection, you can end the contract and export everything. Each sub-processor is bound by contract to data protection obligations that match this section, and we stay responsible to you for its work.

When the contract ends, you can export everything during the export period, and then we delete the data as described under "When you leave", unless the law requires us to keep it. We make available the information you need to show that we meet this section. You, or an auditor you appoint who is bound to confidentiality, can audit that once a year with thirty days' notice, and more often after a personal data breach or when a supervisory authority asks. Where this section conflicts with another part of these terms about personal data, this section wins.

Anyone who accepts these terms can share a referral link, whether or not they are a customer. Somebody who signs up through it gets fifteen percent off their first month, and you receive a commission of twenty-five percent of every payment they make for as long as they stay a customer. The terms that apply to you are the ones shown on your referral page and may differ from these standard terms. Extras are excluded from the commission base. A referral is counted when the referred organization completes its first payment and keeps it past the forty-day guarantee window; a refunded first payment cancels the referral.

The link works through a cookie set only if the visitor accepts it on our site, and the first link a visitor followed wins. You may not refer yourself, your own other organizations, or anyone by paying them to sign up, and you may not present yourself as Syllevo when you share the link. Commissions are paid out as described below and can be withheld while a payment is disputed. We may change or end the program with thirty days' notice; commissions earned before that date are still paid.

To be paid, you give us your legal name, country, address, tax identification number, and IBAN, and you tell us whether you are paid as a person or a company. We encrypt your tax identification number and IBAN, and the privacy policy says how long we keep all of it. We pay by bank transfer once your payable balance reaches 50 EUR; a smaller balance carries over to the next payout. If you are paid as a company, you issue us an invoice for each payout. If you are paid as a person, we withhold any income tax the law requires us to withhold before paying you. You are responsible for declaring and paying any other tax due on your commissions. We may hold a payout until your details are complete and correct.

Use Syllevo for what it is for: collecting and handing over accounting documents for companies that are your clients or your own. Do not use it to store or share content that is illegal, that infringes someone's rights, or that has nothing to do with accounting documents. Do not connect a source you are not entitled to, do not enter contacts you have no business emailing, and do not use reminders for anything other than requesting documents from your own clients.

Do not probe, scan, or test the service for vulnerabilities without asking us first; if you find one, write to security@syllevo.com and we will treat you well. Do not try to access another organization's data, bypass permissions, scrape the app, resell access, or run automated traffic against the service or against sources through it beyond what the API allows. Do not misrepresent who you are, to us or to the people your reminders reach.

If you break these rules we may warn you, restrict a feature, suspend the account, or, for serious or repeated breaches, end this agreement. We tell you what happened and why, unless doing so would break the law or help an attack. Export stays available for the period under "When you leave" even after a suspension for breach, unless a court or the law says otherwise.

We promise to run the service with care: to store every document in the EU and back it up, to keep an audit trail of everything that touches a document, to keep export available in every package, to tell you when a source is failing, and to tell you before we change something that affects you. Our security practices are described on the security page and in the section on processing personal data for you.

Beyond what these terms and the law expressly say, the service is provided as is and as available. We do not promise that it will be uninterrupted or error-free, that every document sent to a source will reach us, that every field will be read correctly, that every reminder will be delivered, or that the service will meet a requirement you did not tell us about. Any warranty implied by law that can be excluded between businesses is excluded. If you are a consumer, the warranties the law grants you remain in force.

To the extent Romanian law allows, our total liability to you for all claims arising from or related to the service is limited to the amounts you paid us in the six months before the event giving rise to the claim. We are not liable for indirect or consequential loss, lost profit, lost business, lost savings, penalties or interest imposed by a tax authority, or the cost of reconstructing documents, even if we were told such loss was possible.

In particular, and without limiting the sentence above, we are not liable for loss caused by a source being unavailable, changing, or failing to deliver a document (ANAF's SPV, an email provider, or a supplier portal); a reminder being delayed, filtered as spam, or not read; a field being misread where the original was available to you; an invoice you had us send being rejected by ANAF, reaching SPV after its deadline, or not reaching SPV because ANAF was unavailable; an invoice emailed to a buyer being delayed, filtered, or not delivered; a filing or payment deadline you missed, whatever the state of the app; an export rejected by accounting software because of how that software reads it; or access credentials leaked from your side, from a person you invited, or from a device you use.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Romanian law: liability for death or personal injury caused by our fault, for loss caused by our intent or gross negligence, or for anything else the law says cannot be limited. If you are a consumer, the limits in this section apply only to the extent they are compatible with your rights under Law 193/2000 and OG 21/1992, and none of them applies to our own intent or gross negligence.

If a third party brings a claim against us because of a source you connected without the right to, a document you uploaded or routed that you were not entitled to process, a contact you entered without a lawful basis, a reminder you configured for a purpose these terms do not allow, an invoice you had us send to SPV or to a buyer without the right to, or another breach of these terms by you or a person you invited, you will defend that claim and pay the damages, costs, and reasonable legal fees that result. We will tell you promptly about the claim, let you run the defense, and help where we reasonably can. This clause applies to business customers; consumers are responsible only for the loss their own breach actually caused.

You can cancel at any time from the billing page. The subscription runs to the end of the period you paid for and does not renew. There is no notice period, no cancellation fee, and no call to sit through.

After a subscription ends, whether by cancellation, refund, failed payment, or termination, collection and reminders stop and most screens close, but the account stays open for export for 90 days: you can sign in and export everything. We email every Owner when the period starts, and again seven days before the deletion date, always at least thirty days after that first email. Subscribing again before the deletion date cancels the deletion. When the period ends, we delete the organization's documents, data, and backups on the schedule described in the privacy policy. Billing records stay with us and with Stripe for as long as tax and accounting law require.

We may end this agreement on thirty days' notice by email if we stop offering the service, or immediately if you seriously breach these terms, if we are required to by law, or if your use puts other customers or the service at risk. In every case except a court order to the contrary, the export period stays available.

Neither of us is liable for failing to perform an obligation, other than paying money owed, while prevented by an event outside reasonable control: natural disaster, war, epidemic, strike, government action, failure of the internet or of power, or an outage at a provider neither of us can route around. The party affected tells the other what is happening and does what it reasonably can to limit the effect. If such an event stops the service for more than thirty consecutive days, either of us may end this agreement, and we refund the unused part of any prepaid period.

Syllevo, its software, design, documentation, and trademarks belong to Businice S.R.L. or our licensors. You get a limited, non-exclusive, non-transferable right to use the service for your organization while this agreement lasts. You may not copy, modify, reverse engineer (except where the law allows it regardless of this clause), or build a competing product from it. Your documents, data, and content remain yours, as described under "Your data". If you send us suggestions, we can use them without owing you anything, which is also why we tell you what we shipped from them.

These terms are governed by Romanian law. Before either of us goes to court, we agree to try to settle the matter directly: write to legal@syllevo.com, describe the problem, and we will answer within fifteen business days with a position and, where we can, a fix. Most disputes in our category are about a missing document or a charge, and most end here.

If we cannot settle, the courts of Bucharest have exclusive jurisdiction for business customers. If you are a consumer, you may also bring proceedings in the courts of your own domicile, you keep every protection that the mandatory law of your country of residence grants you, and you may use the alternative dispute resolution bodies listed by ANPC (the Romanian consumer protection authority) or the European Commission's online dispute resolution platform. We are not obliged to take part in an alternative dispute resolution procedure, but we will consider any request in good faith.

Where these terms mention a Romanian law, they mean it as amended at the time. Any reference to Romanian law excludes its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

We change these terms when the service, the law, or our providers change. Each version carries its effective date at the top. For changes that reduce your rights or add obligations, we email the Owner at least thirty days before the new version takes effect, with a summary of what changed. For changes that only fix wording, add a feature, or are required by law, we may give shorter notice. Continuing to use the service after the effective date means you accept the new version. If you do not accept it, cancel before that date and the previous version governs until your paid period ends.

These terms, including the section on processing personal data for you, the privacy policy, and the pricing page you subscribed under are the entire agreement between us about the service and replace anything said or written earlier. A separate written agreement signed by both of us takes precedence over these terms where the two conflict.

If a clause is found invalid or unenforceable, the rest stays in force and the clause is read as narrowly as needed to make it valid. If we do not enforce a clause on one occasion, that is not a waiver; we can still enforce it later.

You may not assign this agreement or your account without our written consent, except to a successor of your whole business who accepts these terms. We may assign it to a company that acquires Businice S.R.L. or the Syllevo business, and we will tell you when that happens. Nothing here creates a partnership, agency, or employment between us; reminders are sent in your name because you instructed it, not because we act for you in any other sense.

Notices to you go to the Owner's email address on the account and count as received on the business day after we send them. Notices to us go to legal@syllevo.com, or by post to Str. Fetești nr. 52, tronson 3, parter, camera 2, ap. 3, sector 3, București, România. Keep the Owner's address current.

These terms are written in English and translated into Romanian for convenience. Where the two versions differ, the English version prevails for business customers. For consumers resident in Romania, the Romanian version prevails, as Romanian consumer law requires that contract terms be available in Romanian.

Write to legal@syllevo.com for anything about these terms, to security@syllevo.com for security matters, and to sales@syllevo.com for anything about packages, or call +40 728 608 910. A person answers every message; we do not run a ticket bot.